WORKOBI

CANCELLATION POLICY

Effective Date: May 11, 2026

Workobi, Inc. — A Delaware Corporation

This Cancellation Policy describes how cancellations, refunds, and no-shows are handled on the Workobi platform operated by Workobi, Inc., a Delaware corporation ("Workobi", "we", "us", or "our").

This Cancellation Policy supplements, and forms part of, the Workobi Terms of Use, the Privacy Policy, and the applicable Space License Agreement (Hourly or Monthly). In case of conflict between this Cancellation Policy and a Host's listing-level Cancellation Terms disclosed at the time of booking, the listing-level Cancellation Terms control for that specific reservation.

By confirming a reservation, the Guest accepts the Cancellation Terms applicable to that reservation. Capitalized terms not defined here have the meanings given in the Terms of Use.

1. Listing-Level Cancellation Terms

Each Host selects a Cancellation Tier for each Listing. The tier is disclosed at the time of booking and forms the binding "Cancellation Terms" for that reservation. Workobi offers three standard tiers:

The deadlines are calculated in the local time zone of the Space. Refunds (where applicable) are issued to the original payment method.

2. Hourly and Daily Reservations

For Hourly Reservations (reservations of 24 hours or less, including full-day reservations):

• The Cancellation Tier selected by the Host applies as set out in Section 1.

• If the Guest fails to arrive within a reasonable time after the start of the Term without communication, the reservation may be marked as a "no-show" and no refund will be issued.

• If the Guest cancels before payment has been captured (typically more than 24 hours before the start), no charge is processed.

3. Monthly Reservations

For Monthly Reservations (minimum term of one calendar month, including month-to-month renewals):

• The first month (or pro-rated portion) and any Setup Fee are charged within 24 hours after the reservation is confirmed. The Setup Fee is non-refundable once paid, unless the Host cancels the reservation in breach of the Monthly Space License Agreement.

• The Guest may cancel future renewals by giving notice to the Host through the Platform at least 30 days before the next renewal date, unless the Listing or House Rules specify a different notice period.

• Mid-month cancellations do not entitle the Guest to a refund for the unused portion of the current month, unless the Host's listing-level Cancellation Terms expressly provide otherwise.

• The Deposit is refunded in accordance with the Monthly Space License Agreement, less any deductions for damage, unpaid charges, or other amounts permitted by that agreement.

4. Cancellation by the Host

If the Host cancels a confirmed reservation:

• The Guest is entitled to a full refund of all amounts paid for that reservation, including Fees, Service Charges, Setup Fee (where applicable), and Deposit.

• Workobi may, in its sole discretion, offer the Guest a discount or credit toward a future booking to compensate for the disruption.

• Repeated or unjustified cancellations by a Host may result in penalties under the Host Terms, including suspension or termination of the Host's Account.

5. Modifications

A Guest may request a modification to a confirmed reservation (such as a change to the start time, end time, number of hours, or services). Modifications are subject to: (a) Host acceptance through the Platform; (b) any change-fee disclosed at the time of modification; and (c) adjustment of the Fees to reflect the new reservation details.

If the modification reduces the Fees, the difference is credited or refunded according to the Cancellation Tier applicable to the original reservation. If the modification increases the Fees, the additional amount is charged using the Guest's payment method on file.

6. Force Majeure and Extenuating Circumstances

Where neither party can perform the reservation due to circumstances outside its reasonable control — including natural disasters, fires, floods, epidemics or pandemics, government orders, civil unrest, terrorism, transportation infrastructure failures, utility outages, or other events of force majeure — Workobi may, at its sole discretion:

• cancel the reservation and issue a full refund of Fees, Service Charges, and any Setup Fee or Deposit;

• offer the Guest a credit toward a future booking; or

• reschedule the reservation to a mutually acceptable date, subject to availability.

Documentation may be required to verify the qualifying event. Workobi's extenuating-circumstances determinations are final.

7. Workobi Service Charges

Workobi Service Charges (the fees Workobi retains for operating the Platform) are generally non-refundable, except where: (a) the Host cancels the reservation; (b) Workobi cancels the reservation under its extenuating-circumstances policy; or (c) Workobi, in its sole discretion, issues a refund as a goodwill gesture or where required by applicable law.

8. Refund Timing

Approved refunds are issued to the original payment method. Processing times depend on the payment method and the issuing bank, but typically:

• Credit and debit card refunds: 5–10 business days.

• Bank transfer refunds: 7–14 business days.

• Stored credit (where applied): immediate.

Workobi is not responsible for delays caused by payment processors, banks, or other third parties.

9. Disputed Charges

If you believe a charge or refund was applied in error, please contact Workobi support through the Platform within 30 days of the charge, identifying the disputed amount and the reason for the dispute. Workobi will investigate and resolve the dispute in good faith, in accordance with the Terms of Use.

Initiating a chargeback with your card issuer without first contacting Workobi may result in suspension of your Account pending resolution.

10. No-Show

If the Guest does not arrive within a reasonable time after the start of the Term and does not communicate with the Host or Workobi:

• The reservation is marked as a no-show.

• No refund is issued for the Fees, Service Charges, or Setup Fee.

• For Monthly Reservations, the Deposit is held pending resolution; the Host may apply it to unpaid amounts or damage in accordance with the Monthly Space License Agreement.

11. Changes to This Cancellation Policy

Workobi may update this Cancellation Policy from time to time. When we do, we will revise the "Effective Date" at the top and post the updated version on the Site. Material changes will be notified through the Platform or by email (where you have provided one) at least 7 days before they take effect. The version in force at the time you confirm a reservation governs that specific reservation.

12. Contact Us

For questions about this Cancellation Policy or to submit a cancellation, modification, or refund request, please contact us:

Workobi, Inc. — Support Team

c/o Delaware Registered Agent Service LLC

8 The Green, STE D

Dover, County of Kent, Delaware 19901, U.S.A.

Support: [email protected]

Legal inquiries: [email protected]

Website: https://workobi.com

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Effective Date: May 11, 2026

© 2026 Workobi, Inc. All rights reserved.